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Mercedes-Benz E-Class

EPA MPG: 24 mpg

RECALL ALERT:
There are 5 recalls on this vehicle. Learn More.

Reliability

Overall Reliability

The 2023 E-Class has about average reliability compared to other cars from the same model year.

The 2023 Mercedes-Benz E-Class has been recalled 5 times by NHTSA. View Recalls
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2023 Mercedes-Benz E-Class owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

What Owners Say

Other in-car electronics problem

"This car won't let you do things like back up with the driver's car ajar. It is necessary some time. It gives alerts when there is no danger or you are not close to anything. It started give me notices that the Active Steering Assist was Inoperative and the Active Stop & Go Assist was inoperative from about a month after I bought the car. It was do to the steering wheel not recognizing me or so the shop said. They replaced the steering wheel."

Anonymous, GA (2023 Mercedes-Benz E-Class E450 Unsure)
Phone pairing (e.g., Bluetooth)

"Entire electrical system is unreliable and erratic. Examples: radio changes stations without any drover action and car alarm activates while parked for no apparent reason."

Anonymous, NC (2023 Mercedes-Benz E-Class E450 Unsure)
Steering wheel controls

"Steering wheel was replaced because controls malfunction."

Anonymous, WV (2023 Mercedes-Benz E-Class E450 3.0-L 6 Cyl turbo)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

What Owners Say

Other major engine problem

""Car has an auto shut off when warmed and restart (by compression) when one is stopped, say, at a stop light. When the car is not warmed up, the system which is usually not on until the engine warms up sufficiently, turns itself on and then the engine stalls when one stops and fails to restart. The car must be fully turned off and restarted. This has happened in traffic (stoped at red light and slowed for speed bump). I now turn off the auto compression restart when I start the car and will only turn it on when the engine has been running for awhile. My tech at my MERCEDES-BENZ dealer says that this has happened to other owners. I have reported it to appropriate safety agencies.""

Anonymous, CA (2023 Mercedes-Benz E-Class E450 Unsure)

"As previously reported...no recurrance since the initial fix"

Anonymous, NJ (2023 Mercedes-Benz E-Class E350 3.0-L 6 Cyl turbo)

Fuel System/Emissions

Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

What Owners Say

Fuel pump

""The engine began sputtering and stalling. After experiencing this problem several times, I took it to the dealer who replaced the fuel pump.""

Anonymous, FL (2023 Mercedes-Benz E-Class All Terrain 3.0-L 6 Cyl turbo)

Paint/Trim

Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"The trim on the bottom of the passenger side window was misaligned.It should be fixed at my next scheduled service."

Anonymous, FL (2023 Mercedes-Benz E-Class All Terrain 3.0-L 6 Cyl turbo)

Suspension/Steering

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Other steering/suspension problem

"Had to replace two (2) wheels because of cracks in the wheels caused by the AMG lack of tires between the road and wheel."

Anonymous A., SC (2023 Mercedes-Benz E-Class E450 3.0-L 6 Cyl turbo)

Noises/Leaks

Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

What Owners Say

Squeaks or rattles

""Bumping, thumping and groaning on uneven driving surface. Dealer shop has gone to extreme measures to identify and correct problem. It has improved but still exists.""

Anonymous, NC (2023 Mercedes-Benz E-Class E450 Unsure)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

What Owners Say

Other minor engine problem

"While driving, car stalled brining us to a stop...could not restart, dealer towed and advised it was a setting that needed to be reset???"

Anonymous, NJ (2023 Mercedes-Benz E-Class E350 3.0-L 6 Cyl turbo)

Transmission Major

Transmission rebuild or replacement, torque converter, premature clutch replacement.

Body Hardware

Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

Drive System

Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

Transmission Minor

Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

Engine Electrical

Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

Electrical Accessories

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

Engine Cooling

Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

Climate System

AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

Brakes

Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

2023 Sedans & Hatchbacks Reliability

This Car
vs. Similar Cars

Mercedes-Benz vs. Other New Car Brands Reliability

Reliability History
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Overall Reliability Verdict
POTENTIAL TROUBLE SPOTS
Powertrain
Engine Major
Engine Minor
Engine Cooling
Engine Electrical
Transmission Major
Transmission Minor
Drive System
Fuel System/Emissions
Exhaust
Suspension/Steering
Brakes
Climate System
Build Quality
Electrical Accessories
Body Hardware
Paint/Trim
Noises/Leaks
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 380,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes, to power equipment and the electrical accessories.
Recalls
PROVIDED BY
ELECTRICAL SYSTEM
Jun 14, 2024
An electrical short circuit can increase the risk of a fire.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLS 53 4MATIC, 2019-2023 E 53 4MATIC Cabriolet, E 53 4MATIC Coupe, E 53 4MATIC Sedan, 2021-2024 GT 43 4MATIC, and 2019-2025 GT 53 4MATIC vehicles. The transmission wiring harness connection might not have been correctly wired during a prior recall repair, and during production. which can expose the electrical connector to corrosion, and result in an electrical short-circuit.
What should you do:
Dealers will replace the two-part wiring harness and connector, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 9, 2024. A second notice will be sent once the final remedy is available. Owners may contact MBUSA customer service at 1-877-496-3691. MBUSA's number for this recall is 2024100002/3. This recall supersedes recall 22V-533. Vehicles repaired under the prior recall will still need to have the new remedy performed.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 24V445000
Potential Number of Units Affected: 22422
ELECTRICAL SYSTEM
Feb 09, 2024
An overheated ground cable increases the risk of a fire.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2023 CLS450, E450, E450 All-Terrain, AMG E53, AMG GT43, AMG GT53, and 2021 AMG CLS53 vehicles. The 48-volt ground cable connection located in the engine compartment may not be tightened properly and may result in the ground cable overheating.
What should you do:
Dealers will inspect the 48-volt ground cable connection and repair it as necessary, free of charge. Owner notification letters were mailed March 22, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024MMNNNN.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 24V100000
Potential Number of Units Affected: 12191
FUEL SYSTEM, GASOLINE
Dec 21, 2023
A loss of drive power can increase the risk of a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2024 GLE, GLS, C-Class, E-Class, S-Class, SL, GLC, CLS, AMG GT, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, causing a loss of drive power.
What should you do:
Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 28, 2024. Owner notification letters will be mailed in phases, on February 23, 2024, April 19, 2024, June 28, 2024, August 9, 2024, October 1, 2024, and December 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 23V-445.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 23V880000
Potential Number of Units Affected: 79676
ELECTRICAL SYSTEM
Aug 11, 2023
Failure to alert occupants of an approaching vehicle can increase the risk of a crash or injury.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 E450, E350, AMG E63 S, AMG E53, CLS450, AMG GT53, and AMG GT43 vehicles. Due to a software error, the exit warning system audio and visual warnings may fail to alert occupants about approaching vehicles.
What should you do:
Dealers will update the exit warning system software, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023080005.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 23V574000
Potential Number of Units Affected: 880
FUEL SYSTEM, GASOLINE
Jun 26, 2023
A loss of drive power can increase the risk of a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2023 C-Class, E-Class, S-Class, CLS, SL, GT, GLC, GLE, GLS, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, which can result in a loss of drive power.
What should you do:
Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 14, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070012.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 23V445000
Potential Number of Units Affected: 143551
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