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    GREEN CHOICE

    Subaru Legacy

    EPA MPG: 30 mpg

    RECALL ALERT:
    There are 6 recalls on this vehicle. Learn More.

    Reliability

    Overall Reliability

    The 2020 Legacy is less reliable than other cars from the same model year.

    The 2020 Subaru Legacy has been recalled 6 times by NHTSA. View Recalls
    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2020 Subaru Legacy owners. The owner comments describe problems respondents experienced with this vehicle.

    In-car Electronics

    Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

    What Owners Say

    Apple CarPlay

    "Car play only works when directly connected to USB port and also cuts out frequently"

    Anonymous, NJ (2020 Subaru Legacy Premium 2.5-L 4 Cyl)
    Display screen freezes up

    ""Screen would freeze or go blank randomly. Not often, maybe a few days in a row and then it would be fine for another 6 months.""

    Anonymous, AZ (2020 Subaru Legacy Base 2.5-L 4 Cyl)
    Display screen goes blank

    ""This has been addressed numerous times, problems continue.""

    Anonymous, NM (2020 Subaru Legacy Premium 2.5-L 4 Cyl)
    Hardware replacement

    ""After doing a upgrade with Wi-Fi, it blanked the whole screen out and couldnt use it. They had to replace the whole unit screen.""

    Anonymous, NJ (2020 Subaru Legacy Sport 2.5-L 4 Cyl)
    Other in-car electronics problem

    "Headlights do not dim enough which often results in oncoming drivers leaving their bright lights on."

    Anonymous A., MI (2020 Subaru Legacy Premium 2.5-L 4 Cyl)
    Phone pairing (e.g., Bluetooth)

    ""My phone would pair & make/receive calls, but audio was completely scrambled. Nobody could understand words on either end. Took it to dealership; needs a software update. Why aren't software updates done automatically when the car is brought in for lube/oil/filter service? It seems to me that software updates (of all kinds) are important for safety reasons. Especially in vehicles with features like Subaru's "Eyesight." Thankfully, Eyesight is not experiencing any issues that I'm aware of yet.""

    Anonymous, AZ (2020 Subaru Legacy Base 2.5-L 4 Cyl)

    "Calls coming in, I can hear them they can't hear me. Subaru replaced the radio to fix this and it didn't."

    Anonymous, MA (2020 Subaru Legacy Premium Unsure)

    "Blue tooth connection is spotty and cuts out frequently"

    Anonymous, NJ (2020 Subaru Legacy Premium 2.5-L 4 Cyl)

    ""Unable to use hands free phone options, both calling, answering, or sending or receiving text messages. Voice activation also does not work properly.""

    Anonymous, NM (2020 Subaru Legacy Premium 2.5-L 4 Cyl)
    Voice control commands

    "The voice commands have never really worked. Pressing the button and trying to issue the commands is a failure every time."

    Anonymous A., TX (2020 Subaru Legacy Base 2.5-L 4 Cyl)

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

    What Owners Say

    Other/unsure

    "Front passenger window fails to close on the first few attempts"

    Anonymous A., CA (2020 Subaru Legacy Unsure 2.5-L 4 Cyl)

    "thermal control valve"

    Anonymous, WA (2020 Subaru Legacy Premium 2.5-L 4 Cyl)

    "Engine temperature sensor failure. Dealership diagnosed and repaired. Covered by warranty."

    Anonymous A., MI (2020 Subaru Legacy Sport 2.5-L 4 Cyl)

    "The window regulator fails when its colder out. Subaru said its because the windows were dirty in winter but I keep my car clean. Think they should warranty the issue but just try to play it off until its out of warranty next winter"

    Anonymous, OH (2020 Subaru Legacy Premium 2.5-L 4 Cyl)

    ""Coolant temperature sensor failed, was replaced under extended warranty due to part commonly failing.""

    Anonymous, NC (2020 Subaru Legacy Limited 2.5-L 4 Cyl)

    Electrical Accessories

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

    What Owners Say

    12V battery

    "The battery failed completely before 5 years of vehicle use; it was replaced by Subaru "warranty enhancement" without any charges to me."

    Anonymous, ON (2020 Subaru Legacy Touring 2.5-L 4 Cyl)
    Other electrical system problem

    "still have noise in the replace driver side window"

    Anonymous, OH (2020 Subaru Legacy Limited 2.5-L 4 Cyl)

    "Power window would go up about 3/4 of the way and go back down. Couldn't close the window. Problem was intermittent"

    Anonymous A., NY (2020 Subaru Legacy Premium 2.5-L 4 Cyl)

    ""In cold weather, the electric windows could open, but would not go back up (I had to grip the window with my hands and yank it up - very difficult). I brought it to the Subaru dealer prior to the warranty expiring, but, because the weather was warmer and the windows again worked, they refused to investigate the problem. The following winter, the same problem with the windows manifested itself, but because the vehicle was past the warranty date, the dealer would not fix without charging me.""

    Anonymous, (2020 Subaru Legacy Premium 2.5-L 4 Cyl)
    USB port

    "The ports do not work properly each time. We have bought new cables, fast charging cables, long, short, nothing seems to help all that much. It fails to connect, or connects and then drops. If it does connect we have to gently put the phone down hoping it won't disconnect."

    Anonymous A., TX (2020 Subaru Legacy Base 2.5-L 4 Cyl)

    Fuel System/Emissions

    Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

    What Owners Say

    Fuel injection system

    "It occurred Friday evening and the Subaru dealership was able to fix it early the following week"

    Anonymous, VT (2020 Subaru Legacy Base 2.5-L 4 Cyl)

    ""Sudden loss of troque (the car barely pulled with heavy shaking). An independent garage couldn't fix the problem and I had the car towed to the dealership. They said *both* cooolant bypass valve and fuel pressure sensor failed. Coolant bypass assembly was covered by "warranty enhancement" (hidden Subaru warranty extension), I had to pay for the fuel pressure sensor replacement. The problem was fixed.""

    Anonymous, ON (2020 Subaru Legacy Touring 2.5-L 4 Cyl)

    Transmission Minor

    Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

    What Owners Say

    Other minor transmission & clutch problem

    "Front & Rear Differential gear oil I think over $500 maintenance but other item also expensive. I would tell people properly maintained late model Subaru can be expensive to maintain."

    Anonymous, GA (2020 Subaru Legacy Premium 2.5-L 4 Cyl)

    Paint/Trim

    Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

    What Owners Say

    Loose exterior trim or moldings

    "Driver side passenger door has trim that will not stay on."

    Anonymous, MA (2020 Subaru Legacy Premium Unsure)

    Engine Cooling

    Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

    What Owners Say

    Thermostat

    "The thermo control valve Subaru uses replaces a traditional thermostat. It was replaced under Subaru funded extended warranty"

    Anonymous, MO (2020 Subaru Legacy Unsure 2.5-L 4 Cyl)

    Body Hardware

    Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

    What Owners Say

    Other body problem

    "the driver seat has ripped and is faux leather with no specific cause other than normal wear"

    Anonymous, (2020 Subaru Legacy Premium 2.4-L 4 Cyl turbo)

    Suspension/Steering

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    What Owners Say

    Shocks or struts

    ""Started leaking fluid around 30,000 miles and had to be replaced""

    Anonymous, MD (2020 Subaru Legacy Premium 2.5-L 4 Cyl)

    Climate System

    AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

    What Owners Say

    Other climate system problem

    "Expansion valve O-rings (4) replaced I think over $400. Subaru expensive to maintain but still love the car."

    Anonymous, GA (2020 Subaru Legacy Premium 2.5-L 4 Cyl)

    Transmission Major

    Transmission rebuild or replacement, torque converter, premature clutch replacement.

    Brakes

    Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

    Engine Electrical

    Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

    Noises/Leaks

    Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

    2020 Sedans & Hatchbacks Reliability

    This Car
    vs. Similar Cars

    Subaru vs. Other New Car Brands Reliability

    Reliability History
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    Overall Reliability Verdict
    NA
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    POTENTIAL TROUBLE SPOTS
    Powertrain
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    Engine Major
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    Engine Minor
    NA
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    Engine Cooling
    NA
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    Engine Electrical
    NA
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    Transmission Major
    NA
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    Transmission Minor
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    Drive System
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    Fuel System/Emissions
    NA
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    Exhaust
    NA
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    Suspension/Steering
    NA
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    Brakes
    NA
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    Climate System
    NA
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    NA
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    Build Quality
    NA
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    Electrical Accessories
    NA
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    Body Hardware
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Paint/Trim
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Noises/Leaks
    NA
    NA
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    In-car Electronics
    NA
    NA
    NA
    NA
    NA
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    NA
    NA
    NA
    NA
    NA
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 380,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes, to power equipment and the electrical accessories.
    Recalls
    PROVIDED BY
    AIR BAGS
    Mar 22, 2024
    An air bag that does not deploy during a crash can increase the risk of injury.
    Summary:
    Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
    What should you do:
    Dealers will replace the ODS sensors on the front passenger seat, free of charge. Owner notifications were mailed February 3, 2025. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRA-24.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 24V227000
    Potential Number of Units Affected: 118723
    POWER TRAIN
    Jul 08, 2022
    An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
    Summary:
    Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
    What should you do:
    Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters are expected to be mailed August 24, 2022. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRK-22. This recall is an expansion of previous recall number 21V-955.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 22V485000
    Potential Number of Units Affected: 182
    POWER TRAIN
    Dec 09, 2021
    An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
    Summary:
    Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
    What should you do:
    Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 21V955000
    Potential Number of Units Affected: 198255
    FUEL SYSTEM, GASOLINE
    Jul 29, 2021
    Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
    Summary:
    Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
    What should you do:
    Dealers will replace the low-pressure fuel pump, free of charge. Owner notification letters were mailed September 24, 2021. Subaru and Toyota owners may call customer service at 1-844-373-6614. Subaru's number for this recall is WRG-21.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 21V587000
    Potential Number of Units Affected: 175968
    BACK OVER PREVENTION
    Dec 10, 2020
    The intermittent loss of the rearview image reduces the driver's visibility and increases the risk of crash.
    Summary:
    Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
    What should you do:
    Subaru will notify owners, and dealers will reprogram the software and, if necessary, replace the Cockpit Control Module, free of charge. The recall began January 22, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-20.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 20V766000
    Potential Number of Units Affected: 7741
    SERVICE BRAKES, HYDRAULIC
    Sep 18, 2019
    A missing or loose bolt may cause the brake pedal mounting area to deform over time, which can reduce braking performance and increase the risk of a crash.
    Summary:
    Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
    What should you do:
    Subaru will notify owners, and dealers will inspect the brake pedal mounting bracket hardware and replace the hardware or brake pedal assembly, as necessary, free of charge. The recall began October 1, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUL-97.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 19V664000
    Potential Number of Units Affected: 3467
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